We want you to love your purchase! If the eligible item you ordered does not fit or is not to your liking we are happy to offer an exchange or refund to your original method of payment. To be eligible, the following requirements must be met.
- Sale items marked to 50% off or more cannot be returned. Discounts are noted on each product's page.
- Items purchased during 'Extra XX% Off Sale' events are Final Sale.
- For hygienic reasons face masks, skincare, fragrance and panties/thongs are final sale.
- Returns must be postmarked within 30 days of the order date. Items returned past the 30 day period will be denied a refund and shipped back to you.
- Merchandise must be unused, unaltered, undamaged, and with all tags and accessories.
- Items returned with makeup, deodorant, perfume, or signs of wear will be denied a refund and shipped back to you.
- Shoe boxes must be returned undamaged and without postage labels.
ONLINE RETURNS BY MAIL
Complete the return form and include it in your return package. Be sure to include your name and order number. Return shipping is the responsibility of the customer. We do not provide free return labels at this time.
If you were shipped a damaged or incorrect item, we'll make it right! Please email a photo to shopblueeyedgirl.com. Once the error is confirmed we will send a pre-paid return label.
If you believe your items were damaged during shipping, please email us (firstname.lastname@example.org) with your name, order # and photos of the damages so we can file a claim with the carrier and get a replacement item sent to you.
ONLINE RETURNS IN STORE
Online returns in store are easy and free! Simply drop off your item(s) to any store location. Your return will be processed within 24 hours. Or, you may exchange your item(s) for in store merchandise.
Merchandise purchased in store may be exchanged or returned for store credit within 15 days of purchase. All tags must be attached.
IN STORE RETURNS
In store purchases may be exchanged or returned for store credit within 15 days of purchase. No refunds. Sale items are final sale.
Please allow up to 3 business days from receipt of your return for it to be processed. You will receive an e-mail confirmation once processing is complete. Your funds should be posted to your account within 2-3 business days, depending on your payment method. We recommend creating an account at the time of your order so that you can easily keep track of shipments and refunds.
Please note that any original shipping charges are non-refundable, unless you received a damaged or incorrect item.
At this time, we only offer even exchanges for different sizes online. Please make a note on your return form of the size you would like instead. If it is unavailable, a refund will be provided.
If you are returning your item in store, you may exchange for any item you wish.