Customer Service


By Email:

Our Customer Service team is here  to help with any technical issues, order inquiries or questions about merchandise. 

Accessibility Disclaimer: Our staff will be happy to assist you with merchandise descriptions, questions or placing an order.  Please email us for assistance. 



How do I Track My Order? 

Once your order has been process, you will receive a Shipping Confirmation email that contains your tracking info.  Please be advised that we are not responsible for any shipping delays to do weather, etc. 

When Will My Refund Be Processed? 

Once we receive your return shipment, please allow 1-2 business days for the return to be processed. You will receive a email confirming the refund has been initiated. 

How Long Do I Have to Return Items That Didn't Work Out?

Returns must be postmarked within 30 days of the original order date. 

My Order Arrived Damaged - What Should I Do?

Orders that arrive damaged will be replaced or refunded immediately! Please send photos of the damaged items and packaging to, and keep the damaged package and item (we will need both to file a damage claim with the carrier). 

Why Was My Order Cancelled?

Orders may be cancelled if your item is out of stock or your payment method was declined or deemed insecure. In the event your order is canceled, you will be notified as to the reason via e-mail.  

Do You Price Match? 

Yes, Blue Eyed Girl will almost always price match! Simply email us a link to the identical item (must be the same size and color) with the competitive price visible and we will be happy to assist you. Send all price match inquiries prior to placing your order to

Can I Use My In Blue Eyed Girl Gift Card/Store Credit Online?

Blue Eyed Girl gift cards from our store locations cannot be redeemed online at this time. 

I Subscribed to the Email List - How Do I Get My Discount Code? 

Thanks for joining us! Your discount code will be emailed to you shortly after signing up! (Be sure to check your spam folder, just in case).